The second-hand marketplace Shoppers Voice Frustration About Sizing Modifications

Shoppers are voicing their frustration due to a modification that led to products showing incorrect sizing.

The second-hand shopping app has altered its sizing categories for women's and children's garments without notifying all users about the change.

Social Media Backlash

Many shoppers and sellers have taken to social media stating that platform listings now display a modified sizing category compared to what was initially listed as a result of the reclassification.

The platform stated the updated approach better aligns with comparable marketplaces.

They have suggested members to review their products and adjust the sizing manually if necessary, causing user dissatisfaction.

Measurement Approach Modifications

Before the change, the measurements included one number and one letter, for instance S/8 or M/10.

The updated approach includes a letter with a size spectrum like S/UK 8-10.

For certain items, the measurements have been reclassified - for example a size L was previously a 12 but currently displays as UK 16-18.

Shopper Experiences

Frankie Bridger, who makes TikTok content about plus-size fashion, said the change "makes both selling and buying harder".

"Few clothing companies classify XL as 20-22," the way the service now categorizes.

Stephanie Gallen, located in Scotland, said garments she listed on Vinted with size 14 labels were appearing on the platform as measurements 20-22.

"Should someone sized 20-22 purchase these they will likely be quite upset," she said.

Required Changes

Another shopper, based in Derby, said she had been left angered by the change as she had to manually change the sizing for "all her products".

"Personally, this is quite irritating, since I have chronic health issues and platform income has been essential for me since losing part of my income," she explained.

Platform Context

The service features exceeding 100 million members, including 18 million in the UK.

It has become a favored option versus similar marketplaces including eBay and Depop.

This isn't the first time where an unanticipated change within the service has received backlash: previously, Vinted reversed a change to its shipping options due to shopper criticism.

Seth Flynn
Seth Flynn

Data scientist and CrateDB enthusiast with a passion for sharing knowledge on scalable data solutions.